Company tells investors ‘we will embrace AI’ and suggests autonomous AI agents could soon play a role
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Telstra is expecting to shrink its workforce by 2030 with “AI efficiencies” potentially coming through customer service, software development and the use of autonomous AI agents, the company has told investors on Tuesday.
The telco’s chief executive, Vicki Brady, told the Telstra’s annual investor day on Tuesday that artificial intelligence “will be a significant unlock when it comes to enabling our workforce”.
The post Telstra expects to shrink workforce as it leans in ‘hard’ on AI — including in customer service first appeared on The World Web Times – wwtimes.com.
